E-solution — Web, mobile and ERP/CRM development in Casablanca

 

 

The term “chatbot” is a contraction of “chat” (conversation) and “bot” (robot). It is a conversational robot able to talk with a human thanks to machine learning. Machine learning is a subfield of artificial intelligence. It lets a robot develop its ability to learn from pre-recorded data and examples. The robot then reuses this data to develop predictive capabilities.

The powerful enterprise Chatbot that your company can fully control.

 

This cutting-edge conversational AI technology proactively assists and engages customers. And you can fully manage and control this self-service solution.

 

A conversational robot can be used for customer support. Customers receive practical, educational information before, during and after the sale. Conversational robots also inform customers on predefined topics (prices, opening hours, services offered). They can take orders and answer questions by analyzing users' semantic field. Their main strength is responsiveness, as they provide simple (pre-programmed) answers to recurring requests.

 

With our chatbot, you can create your first smart bot with artificial intelligence

 

Every bot comes with a pre-filled base of questions, answers and dialogue scenarios.

This helps designers build, configure or manage their knowledge.

Pricing information, delivery status, account balance - all of these can appear in the Chatbot's answer.

Chatbots can help improve customer relationships and help win market share through customer satisfaction. For customer-facing chatbots, a chatbot can be seen as a combination of 3 parts:

 

Boost your business with our Chatbot solutions

• Available 24/7
• Fast, instant answers
• Customer service automation.
• Fewer errors
• Less routine work
• Increased customer engagement
• Customer satisfaction
• Proactive customer interactions
• Simple transaction processing

Never make your customers dig through an FAQ again.

Chatbots in numbers

The chatbot industry is booming. Here are some interesting statistics on the subject.

• 57% of consumers appreciate chatbots for their instant responses. (HubSpot, 2017)

• 48% of consumers prefer a chatbot that solves problems rather than a chatbot with a personality. (Business Insider, 2017)

• 40% of consumers don't care whether a chatbot or a human is helping them, as long as they get the help they need. (HubSpot, 2017)

• 95% of consumers believe that customer service will be the main beneficiary of chatbots. (Mindbrowser, 2017)